Refund & Return Policy

Fourthwall, Inc. acts as the Merchant of Record for orders placed through the Places store. Return, replacement, and support requests are handled by the seller or fulfillment party identified for the specific product or order under the product listing, order confirmation, and applicable law. Fulcrum Enterprises s.r.o. does not process or receive merchandise payments.

If a product arrives with a quality or print defect, report it through the support route identified in the product listing or order confirmation, with your order details and photos of the issue. The applicable seller or fulfillment party will assess replacement or refund eligibility under the product terms and applicable law.

When a product listing identifies items as custom-printed or made to order, their return eligibility follows the terms shown for that product and order. Those terms may state that such items do not carry a general right of return for sizing or preference, unless applicable consumer law requires otherwise.

Defect claims follow the support and remedy terms identified for the specific product or order.

To report a defective item or ask a product question:

For orders placed through the Places store, approved refunds are issued through Fourthwall as Merchant of Record to the original payment method. Processing times depend on your card issuer or payment provider.