Refund & Return Policy
Return and refund terms for merchandise purchased through the Places store, where Fourthwall acts as Merchant of Record.
Last updated: September 14, 2026
Who Handles Merchandise Returns
Fourthwall, Inc. acts as the Merchant of Record for orders placed through the Places store. Your order is fulfilled and supported by Fourthwall under the policy below. Fulcrum Enterprises s.r.o. does not process or receive merchandise payments.
What's Covered
You have 30 days from your delivery date to report an issue. The following are covered by a free replacement:
- —Damaged items.
- —Defective or misprinted items.
- —The wrong item or size shipped because of a production error.
- —Physical defects, such as tears or holes.
- —Print color errors.
Made-to-Order Products
Every item in the Places store is made to order specifically for you. Buyer's remorse and ordering the wrong size yourself do not carry a general right of return, unless applicable consumer law requires otherwise. Damage, defects, production errors, and print color errors remain covered under the 30-day policy above regardless.
What You'll Need to Provide
To report a qualifying issue, send us a clear, well-lit photo of the defect or damage — with the garment tag or the defect itself clearly visible — along with your order number.
The Remedy
For a qualifying issue, the remedy is a free replacement of the item, not a refund. If a refund does apply — for example, an order cancelled before it enters production — refund timing is:
- —PayPal: within 24 business hours.
- —Credit or debit card: within 7–10 business days, depending on your bank.
How to Start a Claim
Contact us through the Contact page or by emailing us with your order number and photos of the issue, within 30 days of delivery. We'll help route your claim to Fourthwall for assessment.